What is what people want to accomplish, do, or be?
a. cause
b. issue
c. purpose
d. solution
A _____ is an act or situation that brings about a problem.
The most important problem-solving skill is _____.
a. efficient use of time
b. identifying issue details
c. problem identification
d. the proper solution
What are graphic representations that show the causes and the effects of the problem?
a. cause-and-effect diagrams
b. flow chart diagrams
c. tree chart diagram
d. Venn diagrams
What is regarded as the third step in the problem-solving process?
a. Carry out the plan.
b. Develop a plan, solution, and goals.
c. Identify and define the problem.
d. Review.
